Course curriculum

As featured on LinkedIn Learning — now available exclusively from B Squared Media.

    1. Hello, from Brooke Sellas!

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    1. Why Most Brands Get Social Care Wrong

    1. What Makes Social Care Truly Work

    2. Why Social Care SELLS

    3. Three Principles That Separate Good Care from Great Care

    4. Finding the Right Social Care Tools

    1. Build Your Social Care Plan from Scratch

    2. Who Are You Actually Talking To?

    3. The CARE Method in Action

    4. Social Care Doesn't Live in a Silo

    1. Social Media Moderation vs. Social Media Customer Care

    2. Your 5-Step Social Care Program

    1. You've Got the Framework. Now Use It.

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About this course

  • $97.00
  • 13 lessons
  • 1 hour of video content

Stop managing social. Start owning it.

Get the playbook — $97